At InstantBox, we are committed to protecting the privacy of our customers and users. This privacy policy explains what data we collect, how we use it, the rights you have, and the measures we take to ensure its security, in compliance with the General Data Protection Regulation (GDPR).

1. Data controller

The data controller is :

Trade name: InstantBox

Address: Rue de Nivelles 4, 1435 Mont-Saint-Guibert, Belgium

E-mail: info@instantbox.be

2. Personal data collected

We collect only the data required to manage our services and customer relations. This data may include :

– First and last name

– E-mail address

– Phone number

– Postal address (for delivery of materials)

– Ordering and booking information

– IP address and site navigation data

We do not collect sensitive data (health, ethnic origin, political opinions, etc.).

3. Purpose of processing

Personal data is used for the following purposes:

– Manage reservations and billing

– Delivery, installation and collection of rented equipment

– Provide technical assistance before, during and after the event

– Send important information about the service

– Improve our services and the user experience on our site

– To compile statistics on visits to our site

4. Legal basis for processing

Data is processed on the following legal bases:

– Contract performance (equipment rental, customer service)

– Consent (contact forms, newsletters)

– Legitimate interest (site security, continuous improvement)

5. Data retention period

Data are stored :

– For the duration of the contractual relationship

– Then archived for a maximum of 3 years for administrative, tax and legal purposes (e-mails).

6. Recipients of data

Data is intended solely for use by InstantBox and any subcontractors involved in the provision of services (e.g. delivery agents, web host, technical service provider), and will never be transferred or sold to third parties.

7. User rights

In accordance with the RGPD, you have the following rights:

– Right of access to your data

– Right to rectify your data

– Right to erasure (right to be forgotten)

– Right to data portability

– Right to object to the processing of your data

– Right to restrict processing

You can exercise your rights by sending a request to: info@instantbox.be

8. Data security

InstantBox implements technical (backup systems, server protection) and organizational (access control, internal confidentiality policy) security measures to protect personal data against loss, unauthorized access or disclosure.

9. Cookies

Our site uses cookies to :

Improve navigation and user experience

Analyze traffic (Google Analytics or similar tool)

An information banner appears on your first visit to collect your consent. You can change your preferences or deactivate cookies at any time via your browser settings.

10. Claims

If you feel that your rights are not being respected or if you have a complaint, please contact us at info@instantbox.be.